CUSTOMER & EMPLOYEE EXPERIENCE

• Design unlimited simple & branched questionnaire
• Use AI to build engaging surveys quickly and translate questionnaires in 20+ languages
• Collect feedback through gestures, texts, images, videos, and audio inputs
• Analyze conversational data in real-time

• Automatically collect reviews from platforms like Google and TripAdvisor.
• Analyze customer feedback with our AI to generate summaries, extract key topics, and identify important keywords, helping you gain actionable insights and enhance your online reputation.

• Automatically gather competitor reviews from platforms like Google and TripAdvisor.
• This feature analyzes customer feedback to create summaries, identify strengths, and highlight areas for improvement.
• With these strategic insights, you can refine your own positioning and enhance your online reputation by learning from the experiences of your competitors' customers.

• Automated Responses: Leverages generative AI to provide accurate, natural language replies, enhancing customer interactions.
• Real-Time Feedback Analysis: Transforms vague feedback into actionable insights through AI-driven prompts and engagement.
• Seamless Multilingual Communication: Automatically translates responses, ensuring smooth interactions across different languages.
• Grammar and Syntax Accuracy: Ensures every response is checked and refined before it’s sent, maintaining professionalism.
• Cost-Effective Engagement: Reduces support costs by automating responses while maintaining high-quality, personalized interactions.
• Improved Customer Experience: Unlocks valuable data to improve business decisions, identify systemic issues, and increase customer satisfaction.

• Report by user, device, by location
• Create and access to real-time dashboards and customized reports
• Follow customer satisfaction trends over time
• Compare data by locations and teams
• Monitor Service Level Compliance

• Add time to actions in a checklist
• Trigger Live alerts to employees after negative feedbacks
• Trigger Live monitoring alerts (memory, storage issues, lost connection, lost power … )
• Integrate with third party systems ( Service Now, Pegasystems, Salesforce … ) using APIs

• Once the action from the checklist is completed, the operator scans the location tag to validate resolved issue
• Get a real time report of operational teams actions

AI Safety Filters evaluate content to protect customers & employees from harmful interactions by categorizing/blocking potential risks:

• Hate Speech: Detects negative or harmful comments that target someone's identity or protected attributes.
• Harassment: Flags threatening, intimidating, or abusive remarks aimed at individuals.
• Sexually Explicit: Identifies references to sexual acts or inappropriate content.
• Dangerous Content: Highlights content promoting access to harmful goods, services, or activities.